Member Customer Service, 失去了卡, and Changing PCP

Member Customer Service, 失去了卡, and Changing PCP

Member Customer Service

MAP and MAP BASIC Members needing assistance can call 澳门真人赌场官方网站 Customer Service. Customer Service can answer Member questions and assist with applying and renewing coverage.

• 电话号码: 512-978-8130
• Hours of Operation: Monday- Friday 8:00am-5:00pm

Providers needing assistance refer to the Coverage and Benefits section of the Provider Handbook

失去了卡

Members needing a new MAP or MAP BASIC card can

• Call Customer Service at 512-978-8130 to ask for a replace card to be mailed
• Go in-person to a MAP Eligibility office and ask for a new card
  • Southeast 健康 and 健康 Center located at 2901 Montopolis Dr. 奥斯汀，得克萨斯州78741
  • Northeast 健康 resources Center located at 6711 Johnny Morros Rd. 奥斯汀，得克萨斯州78724

CommunityCare, Lone Star Circle of Care and People’s Community Clinic Eligibility Departments can print new MAP BASIC cards for their patients.

Changing a Members PCP

MAP and MAP BASIC Members may change their PCP when they renew their coverage. MAP and MAP BASIC Members can also change their PCP during their coverage period, up to once a month if they desire.

Members wanting to change their PCP during an active coverage period should call Customer Service Center at 512-978-8130.

PCP Changes must have Member consent. Provider offices can call Customer Service with the Member to request a change, but the Provider cannot request a change independent of the Member.

Providers contracted to provide services to MAP/MAP BASIC Members will be reimbursed for contracted services regardless of the Members assigned PCP.